Says one disappointed customer,
"Moving from a small city where we knew everyone and
met them often in public settings, we
had a rude awakening coming to a large metropolitan
area. Is just showing up on time and on the right day
asking too much?"
Contractor
Needs
Good
contractors are often approached by their customers
asking for other types of contractors for other homecare
services. Most contractors were reluctant to refer other
for fear of damaging their own reputation
States founder and
current Director of the HPCA, Larry Hughes, " We work
very hard to earn the reputation we enjoy today. We were
not about to risk that by referring another company that
we 'thought' was good!"
Thus, in November of 2005, an alliance was formed
between a handful of dedicated companies wanting to end
the notion that most contractors cannot be trusted or
for that matter be found! In order to become a member of
this exclusive Homecare Professional Contractors
Alliance, each company had to meet strict membership
requirements such as:
-
Demonstrate
a history of top quality service in their field
-
Be capable
of serving the entire North Metro Atlanta area
-
Supply
pertinent information for background checks
-
And commit
to an Oath of Excellence promising exceptional
customer service.
About the Alliance
Members of the HPCA meet for breakfast two times per
month to forge personal relationships with one another.
Each member is asked to briefly describe their product
or service, while one member has an opportunity to delve
into greater detail for 15 minutes. In this way, each
member gains even greater confidence in the abilities of
their fellow alliance members.
Says Director, Larry Hughes, "In my heart of hearts, I
know without a shadow of a doubt that when we refer a
fellow contractor from within the Alliance, my client
will be cared for and nurtured to the same degree we
cared for them. That's peace of mind!"
